Job Description

Job details

Salary

$16 – $22 an hour

Job Type

Full-time

Part-time

Qualifications

• Customer Service: 1 year (Preferred)

BenefitsPulled from the full job description

Paid time off

Work from home

Full Job Description

We are an educational website for children from elementary to high school seeking highly motivated and enthusiastic individuals to join our team as Float Customer Service Representatives!

This unique float position offers a revolving schedule, perfect for those seeking varied hours or families looking to earn extra spending money. As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision.

Your responsibilities will include supporting us by covering shifts in customer service functions such as online live chat, answering emails and phone calls, and responding to customers on social media. We may ask you to cover moderation shifts as well! The ideal candidate will be tech-savvy, a quick learner, and possess problem-solving and critical-thinking skills. Excellent interpersonal and communication skills, especially written, as well as reliable high-speed internet.

We are looking for someone proactive, trustworthy, empathetic, and patient, who can handle difficult customer situations and turn negative experiences into positive ones. You should be skilled in communication and able to work well with both internal teams and external customers.

In addition to customer service, this position offers many opportunities for growth in other areas of the company.

This is a flexible, work-from-home position, offering a pay rate of $16.00 – $22.00 per hour, with paid time off. We encourage job seekers of all ages and education levels to apply, including those with gaps in their resumes. You will have the opportunity to work during various time slots, including weekdays and weekends. Your total hours will vary from week to week.

If you think this role describes you, we would love to hear from you. Apply now to join our team as a Float Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $16.00 – $22.00 per hour

Benefits:

• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• Are you willing to complete a background check?
• Are you available to work any shift between the hours of 6 am- 8 pm PST?
• Please list any other ongoing time commitments you may have, such as schooling or additional part-time employment.

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote