Job Description

Job details

Salary

$11.50 an hour

Job Type

Full-time

Part-time

Remote

Full Job Description

This is a 100% remote position, and the benefits include full medical, dental, vision, life, Paid Time Off, and 401k.

About work:

We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!

We are looking for Remote Customer Service Representatives to join our remote community.

About this role:

As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values and those espoused by our clients. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!

What we can expect from you:

• Excellent verbal and written communication skills with strong attention to detail and grammar
• Strong data entry/typing skills
• Confidence and proven ability to provide customer support via phone, email, and chat platforms
• Good judgment and decision-making in accordance with policies and procedures
• Well-rounded technology capability and a reliable internet connection to ensure all systems, both hardware, and software, are functioning properly
• Access to a dedicated, quiet workspace

What you can expect from us:

• A positive and progressive organizational culture built on valuing and empowering all employees
• Team Leads and Managers that support and help cultivate your individual career interests
• An open space to offer and implement new ideas to improve operational processes
• Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
• The flexibility that comes from working remotely
• Paid training
• Career advancement opportunities (we strive to hire internally first!)
• PTO for full-time and part-time employees
• Medical, vision, and dental benefits for full-time employees
• 401K
• W2 Employment

*Technology and System Requirements:

• Must have a PC or Mac with the following specifics – CPU Speed: 1.6 GHz, Hard Drive: 112 GB (PC)/118 GB (Mac), RAM: 4 GB, Operating System: Windows 10 or Mac OS 10.15 Catalina, Internet Speed: 10 Mbps download/3 Mbps upload, Manufacturing Date: 2012 or later. No Chromebooks or Tablets.
• Phone support requires a noise-canceling headset.
• Must have access to a webcam or video conference ability for all internal communication.

Job Types: Full-time, Part-time

Pay: $11.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Work setting:

• Remote

Work Location: Remote

• Health insurance