Job Description

Job details

Salary

$27 – $30 an hour

Job Type

Full-time

Remote

BenefitsPulled from the full job description

401(k)

401(k) 4% Match

401(k) matching

Cell phone reimbursement

Continuing education credits

Dental Insurance

Employee discount

Free Parking

Health insurance

Health savings account

Paid time off

Profit sharing

Full Job Description

IT Support (Tier 3)

Position Summary:

Resolve customer IT issues, maintain customer IT documentation, and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $27-$30hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick, and Holiday time

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits

Cell phone reimbursement

Paid parking

Kitchen, pool table, snacks, and coffee

Personal IT purchasing employee discount

Team bonding events

Work-life balance\flexibility

General Work Schedule: 8 am-5 pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8 am-5 pm Monday-Friday

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

Occasional after-hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Advanced use of server operating system skills

Advanced networking skills

Advanced overall troubleshooting skills

• Health insurance